- Client-centred care
- Mindfulness informed
- Practical first steps
About Susan
Susan Pollard is a registered therapeutic counsellor with seven years' experience. She aims to offer clear, client-led support that helps people make decisions and take practical steps forward. Her approach focuses on the person in front of her rather than a set of techniques. Sessions are offered in English and based in the United Kingdom.
Susan works from a client-centred perspective, treating each conversation as a partnership. She listens without judgement and encourages people to set the pace. Discussions tend to focus on what is happening now, while acknowledging how past events can still affect daily life.
In session she looks at belief systems and self-beliefs to see whether they still fit the person's current life. She also considers how wider social pressures and cultural context connect to the concerns brought to therapy. This includes issues such as codependency, stress, anxiety and grief among other areas.
Susan combines a gentle, non-directive stance with clear, practical questioning. That means people are invited to reflect and to try new ways of responding, while deciding what feels right for them. She aims to create a steady space where small changes are noticed and sustained.
The counsellor encourages people to take the first brave step towards change and supports them as they explore goals and options. To begin, users choose the Start Therapy button, complete a short matching questionnaire, and schedule according to therapist availability.
How her approaches translate to online support
Client-Centred Therapy focuses on creating a trusting, non-judgemental relationship where the person leads the pace and topics. It helps when someone wants to feel heard, clarify choices, and build confidence in decisions.Mindfulness Therapy involves learning simple attention and breathing practices to reduce reactivity and increase present-moment awareness. This can help with anxiety, stress and rumination by teaching ways to notice thoughts and return to the present.
Finding the right approach is part of the work together. The therapist will ask about your goals and preferences and discuss which methods might suit you best. That choice is made collaboratively and can change as therapy progresses.
Practical benefits of online therapy include easier scheduling and fitting sessions into everyday life. Online work can reduce travel time and make it simpler to have a short check-in during a busy day. The biography does not list specific session formats, so confirm available options before booking to ensure they match your needs.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
7+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What issues does Susan help with?
She supports people with stress, anxiety, depression and relationship concerns. Other areas include grief, trauma and addictions as listed in her profile.
How would you describe her therapeutic style?
Her style is client-centred and non-directive, with an emphasis on listening and partnership. Mindfulness ideas are used to help with present-moment awareness.
How much experience does she have?
She has seven years' experience working in counselling since first training in 2014.
What credentials and location are listed?
Her listed credential is NCPS and her practice is based in the United Kingdom.
Which languages are supported?
Sessions are offered in English and international clients are not currently accepted.
What session formats are available?
The original biography does not specify session formats, so please confirm current options before booking.
How is cost handled?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Use the Start Therapy button, complete a short matching questionnaire, and then schedule according to therapist availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.