- Compassionate listening
- Practical next steps
- Support for relationships
About Joanne
Joanne Lilley works from a person-centred approach. She focuses on creating a respectful, compassionate space where people can talk about stress, relationships, addiction and other life strains. Joanne uses straightforward conversation to help people make sense of their feelings and decide what matters next.
Joanne has 16 years of experience working in the UK. She holds a Psychology BSc (Hons) and a Person Centred Counselling BA (Hons), and is a member of the British Association for Counselling and Psychotherapy, BACP. She makes clear she does not provide diagnostic assessments and will advise people to see their GP for diagnosis.
Sessions are shaped by the person's goals. Joanne listens for what is most upsetting and then helps people find practical next steps. She uses open questions, reflection and paced conversation rather than a checklist approach. Many clients bring issues such as anxiety, low self-esteem, addiction or relationship strain.
Joanne also supports people working through grief, trauma, codependency and identity questions. She aims to help people rebuild confidence, set boundaries and manage overwhelming feelings. Her style is calm and patient, focusing on what each person needs right now.
Practical details are discussed at first contact. Joanne encourages people to be clear about what they want from counselling and to bring that into the first session. She invites people to take the first step when they feel ready and to plan sessions that fit around their life.
How Client-Centred Therapy works online
Client-Centred Therapy puts the person's experience at the heart of the work. The counsellor listens closely, reflects what they hear and helps the person explore feelings at their own pace. This approach suits concerns like anxiety, low self-esteem, relationship difficulties and codependency because it focuses on understanding what matters most to the individual.In practice, the counsellor keeps the conversation simple and person-led. The therapist offers empathy and gentle challenges rather than prescribing solutions. That makes it easier to focus on practical next steps, boundary-setting and emotional recovery while keeping the pace comfortable for each person.
Finding the right approach is part of the process and will be discussed collaboratively. The therapist will work with the person to identify goals and adapt the way sessions run to match those goals and preferences. This ongoing conversation helps decide how best to proceed.
The biography does not specify which online formats are offered, so please confirm available session types before booking. Online counselling can help fit therapy into a busy life by removing travel, allowing shorter check-ins and making it easier to attend between commitments. It also lets people choose times that work around work or family life without assuming a particular session style.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
16+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What concerns does Joanne help with?
She works with stress, anxiety, depression and relationship issues. Other areas include addiction, grief, self-esteem, ADHD, codependency and trauma.
What is her therapeutic style like?
Joanne follows a Client-Centred Therapy approach, focusing on listening, reflection and guiding people to find their own solutions. Sessions emphasise empathy and respect rather than directive advice.
How much experience does she have?
She has 16 years of professional experience working in the United Kingdom.
What credentials and location are listed?
She holds a Psychology BSc (Hons) and a Person Centred Counselling BA (Hons) and is a member of the British Association for Counselling and Psychotherapy, BACP. She practises in the United Kingdom.
Which languages and international options are available?
Sessions are offered in English and she does accept international clients.
What session formats are offered?
The original biography does not list specific session formats. Please confirm current session options with the service before booking.
How are costs handled?
Cost varies with location and therapist availability, and sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Use the Start Therapy button, complete the short matching questionnaire and then schedule according to the therapist's availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.