- Person-centred support
- Relational approach
- Creative options
About Hayley
Hayley Matthews is a therapeutic counsellor based in the United Kingdom. She offers approachable, down-to-earth support for people facing stress, anxiety, low mood, relationship difficulties and a wide range of life challenges. Hayley aims to make the first contact simple and understandable for someone who might feel nervous about starting therapy.
Hayley uses a person-centred way of working that focuses on understanding each person's experience. She listens, reflects and helps clients make sense of how past events shape current reactions. Sessions are practical and aim to identify realistic steps to improve day-to-day wellbeing.
Her background includes several years in the care sector and five years of therapeutic counselling experience in mental health services. That work involved short-term and longer-term counselling for issues such as trauma, bereavement, addiction, social anxiety, work stress and self-esteem problems. Hayley draws on different therapeutic ideas to suit the person she is working with.
She works relationally, bringing warmth, honesty and respect into the room. She may invite creative methods such as journaling, metaphor or writing when helpful. Hayley also integrates techniques from cognitive behavioural approaches and solution-focused ideas to support practical change.
Hayley is a registered member of the British Association for Counselling and Psychotherapy, BACP, and is registered with NCPS. Her work is clinically supervised and she holds professional insurance.
How therapeutic approaches shape online counselling
Hayley draws on person-centred, attachment-based and cognitive behavioural ideas to shape online work. A person-centred approach focuses on listening, empathy and helping someone make sense of their experience. It suits people who need a steady, accepting space to talk through feelings and life changes.Attachment-based ideas look at how early relationships influence current patterns. This can help when someone notices repeated problems with trust, closeness or codependency. Cognitive behavioural techniques break problems into thoughts, feelings and behaviours and provide simple exercises to try between sessions for issues like anxiety and low mood.
Finding the right mix is a collaborative process. Hayley will discuss goals and preferences with each person and adapt the approach as therapy develops. She aims to work with clients to choose methods that feel useful and realistic for day-to-day life.
The biography notes that Hayley offers online or telephone sessions. Please confirm the exact session formats available before booking. Online work can make it easier to fit counselling around busy days, cut travel time and keep continuity when life is changing. Telephone sessions can be a shorter check-in option and may suit people who prefer not to use video.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What kinds of concerns can I bring to counselling?
Hayley works with a broad range of concerns including stress, anxiety, depression, trauma and abuse, relationship and intimacy issues, addictions, grief, parenting strain, codependency and career worries.
What is her therapeutic style like?
Her core approach is person-centred and relational, offering a warm, non-judgemental space. She also uses techniques from cognitive behavioural therapy and mindfulness when these fit a person's goals.
What experience does she bring to sessions?
Hayley has five years of counselling experience and has provided both short-term and long-term work in a mental health service and care settings.
What credentials and location are listed for her?
She is a member of the British Association for Counselling and Psychotherapy, BACP, and is registered with NCPS. She practises in the United Kingdom.
Can I work with her if I live outside the UK?
Sessions are offered in English and she does not accept international clients at this time.
What session formats are available?
The biography states that Hayley provides online or telephone sessions; please confirm current session options before booking to make sure they match your needs.
How are sessions charged?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
To start, select the Start Therapy button, complete a short matching questionnaire, and schedule sessions according to the therapist's availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.