- English and Spanish
- BACP member
- Focus on relationships
About Carmen
Carmen Castillo offers calm, practical support for people feeling overwhelmed by stress, anxiety, loss or big life changes. She speaks English and Spanish and aims to build a compassionate, non-judgemental space where clients can start to make small changes. Carmen's approach is gentle and collaborative, focusing on what matters to each person.
She helps people identify patterns that keep them stuck, such as people-pleasing or codependent behaviours. Sessions look at how past relationships and early experiences shape current choices. Carmen works with emotions, thoughts and behaviours, and encourages self-care and realistic, step-by-step changes.
Carmen draws on a mix of established approaches to suit each person's needs. She uses Cognitive Behavioural Therapy to spot unhelpful thoughts, Acceptance and Commitment Therapy to clarify values, and Attachment-Based ideas to understand relationship patterns. Mindfulness and client-centred techniques also feature when they fit the client's goals.
With around ten years of experience, Carmen has supported people from diverse cultural backgrounds and a range of sexual orientations and gender identities. She describes the therapeutic relationship as a place to reconnect with inner resources and gradually rebuild confidence and agency.
Carmen is a member of the British Association for Counselling and Psychotherapy, BACP. People interested in starting can follow the site process to match with her and schedule sessions according to her availability.
How Carmen brings therapeutic approaches to online work
Cognitive Behavioural Therapy helps people notice and change unhelpful thoughts and behaviours. It is practical and often focuses on small experiments to test new ways of coping, which can suit problems like anxiety or sleep difficulties.Acceptance and Commitment Therapy, or ACT, teaches people to accept difficult feelings while choosing actions that match their values. It can be useful for stress, low mood and issues where avoidance has become a habit.
Finding the right approach is a collaborative process. Carmen works with clients to choose methods that match their goals, needs and preferences, and she adjusts techniques as therapy progresses to keep them useful and relevant.
If you are considering online therapy, confirm the available session formats before booking so you know how sessions will be run. Many people find remote work easier to fit into busy lives, for example by removing travel time, allowing shorter check-ins, or making attendance simpler around work and family schedules. Carmen will discuss practical arrangements with each client and suggest ways to make sessions work within everyday routines.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
10+ years
Credentials
Listed on profile
Languages
English, Spanish
Frequently asked questions
What concerns does Carmen commonly help with?
Carmen supports people with stress, anxiety, trauma and abuse, grief, depression, addictions and relationship or intimacy-related issues, among other concerns.
What is her therapeutic style like?
She offers a gentle, collaborative and non-judgemental style that combines emotional exploration with practical steps to change unhelpful patterns.
How much clinical experience does she have?
Carmen has around 10 years of counselling experience working with clients from diverse cultural backgrounds and with varied life challenges.
What are her credentials and where does she practise?
She is a registered member of the British Association for Counselling and Psychotherapy, BACP, and practises in the United Kingdom.
Which languages are supported in sessions?
Sessions are offered in English and Spanish.
Can people outside the UK work with her?
International clients are accepted; check the booking process for how sessions can be arranged across different locations.
How are sessions paid for?
Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.
How do I begin working with Carmen?
Select the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.